Privacy Policy
How we protect your data
1. Data Controller
The One Estates EOOD, ul. Srebarna 21, Hladilnika, Sofia 1407, Bulgaria. Email: [email protected], Phone: +359 879 588 058.
2. Data We Collect
When you submit an inquiry or contact form, we collect: your name, email address, phone number (optional), and message content. We also collect technical data such as IP address and browser type for security and analytics purposes.
3. Purpose and Legal Basis
We process your personal data to respond to your inquiries about properties and services (Art. 6(1)(b) GDPR — pre-contractual measures). Technical data is processed based on our legitimate interest in website security (Art. 6(1)(f) GDPR).
4. Data Retention
Inquiry data is retained for 24 months after your last interaction, unless a contractual relationship is established, in which case applicable statutory retention periods apply.
5. Third-Party Services
We use the following processors: Cloudinary (image hosting), Resend (email delivery), and Vercel (website hosting). All processors are bound by data processing agreements compliant with GDPR.
6. Your Rights
Under GDPR, you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, contact us at [email protected].
7. Supervisory Authority
You have the right to lodge a complaint with the Commission for Personal Data Protection of Bulgaria (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria.
8. Cookies
This website uses essential cookies required for authentication and security. No tracking or advertising cookies are used. Essential cookies do not require consent under the ePrivacy Directive.